The Terms and Conditions of Sale presented hereunder shall exclusively govern the contractual relations between 4MURS SA, a company with a share capital of 1,570,500€, whose registered office is located at 74 rue Costes et Bellonte, 57155 Marly, and the customers wishing to place an order on the site www.qvattor.com.
The present conditions define the terms of sale between www.qvattor.com and the customer, from the order up to payment and delivery.
1. Price of products for sale online
The prices of the displayed products are indicated in euros ( all taxes included ) and excluding delivery costs.
2. Availability
The customer is informed of the availability of the products on each item sheet.
3. Payment and Transaction Security
Payment of the order is done online.
The following payment methods are accepted
Credit card (Visa, Mastercard, Maestro, Bancontact)
Your account is debited at the time of validation of the order.
The online payment process is secured by the S.S.L. protocol. This encryption guarantees the confidentiality of your banking data. Hence, it is impossible to read them at the time you enter them and during transfers made on the Internet. For any transaction, the customer is connected to the server of the payment processing center, for which the CIC Bank is responsible.
Banking data is not transmitted by the QVATTOR company and is therefore not stored on the QVATTOR company’s servers. For this reason, the customer must enter them for each order. These data are protected by encryption.
In order to fight against fraud, QVATTOR may in some cases ask you to prove your identity and the payment card used. These documents are used solely for the processing of your order and are deleted immediately after their verification. The processing of your order is carried out after receipt of these documents. If you do not wish to provide us with these documents or if the documents received do not conform, the order will be cancelled.
4. Delivery costs in France
The delivery charges vary only according to the delivery method and not according to the weight or volume of the order:
relay point delivery: 3,99 €.
home delivery without signature: 4,99 €.
home delivery with signature : 5,99 €.
5. Terms of Delivery in France
Delivery is made to the location chosen by the customer (home, business, post office) in France (including Corsica, excluding excluding the overseas departments and territories). Each order is processed as soon as it is validated from Monday to Friday.
The customer can choose among the following delivery methods:
Home delivery with Colissimo : the products are delivered to the address indicated by the customer within 4 to 8 working days following order confirmation. Delivery times may be extended due to the COVID 19 epidemic. In case of absence at the time of delivery, a notice is left in the customer’s mailbox. The parcel(s) will be waiting in the post office, whose address is indicated on the notice. All parcels are kept for 10 working days. After this period, the package will be returned to QVATTOR.
The products are delivered to the post office designated by the customer within a maximum of 5 working days from the confirmation of the order. The customer has 10 working days to recover his package, provided with the withdrawal slip and an identity document. After this period, the package will be returned to QVATTOR. A billing address located in Metropolitan France is necessary to benefit from this delivery method.
At a merchant with Colissimo : This mode of delivery is not available during the confinement period. The products are delivered to the merchant chosen by the customer within a maximum of 5 working days from the validation of the order. The customer has 10 working days to retrieve their parcel, bringing along their delivery notification email and an ID document. After this period, the package will be returned to QVATTOR. A billing address located in Metropolitan France is necessary to benefit from this delivery method.
If it turns out that a package is damaged (open package, presence of impacts…) or if products are missing due to transport damage, the customer may refuse the package. The customer will then have to fill in the form with the indication “Refusal for damage”.
If the customer does not receive their package within the delivery time indicated, it is advisable to contact customer service via contact.
After review by the customer service department and with the customer’s consent, QVATTOR will deliver or reimburse the customer.
6. International delivery costs
The delivery costs do not vary according to the country of delivery selected:
7. Terms of International Delivery
Delivery is made to the address provided by the customer in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
QVATTOR does not deliver to the following islands/territories:
– Büsingen and Heligoland (Germany)
– Faroe Islands, Greenland (Denmark)
– Canary Islands, Ceuta, Melilla (Spain)
– Aland Islands (Finland)
– Mount Athos (Greece)
– Campione d’Italia, Livigno, San Marino and the Vatican (Italy)
– Jersey, Guernsey (Great Britain)
Each order is processed as soon as it is validated from Monday to Friday.
The delivery will be carried out by Colissimo services and its partner carriers.
The products are delivered to the address indicated by the customer within a period that depends on the destination country (Delivery times are counted in working days, i.e. excluding Saturdays, Sundays and public holidays):
Germany: 3-10 days
Austria: 3-10 days
Bulgaria: 5-13 days
Croatia: 4-13 days
Denmark: 4-10 days
Spain: 3-10 days
Estonia: 6-13 days
Finland: 4-10 days
Greece: 5-13 days
Hungary: 5-12 days
Ireland: 4-10 days
Italy: 3-10 days
Latvia: 6-12 days
Lithuania: 5-12 days
Luxembourg: 3-10 days
Poland: 5-12 days
Czech Republic: 4-10 days
Romania: 4-12 days
United Kingdom: 3-10 days
Slovakia: 4-10 days
Slovenia: 5-12 days
Sweden: 4-12 days
Should the customer be absent at the time of delivery, the package(s) will be held at the customer’s disposal at a designated collection point. The customer will be notified of the availability and the address of the respective collection point. The collection deadline differs according to the country of delivery:
Germany, Austria, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Czech Republic, United Kingdom, Slovakia, Slovenia: 5 waiting days.
Croatia, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Portugal, Sweden: 10 waiting days
Bulgaria: 20 waiting days
Romania: 30 day
In the event that a package is damaged ( opened package, presence of impact …) or if items are missing due to damage during transport, the customer may reject the package. The customer will then have to fill in the form with the indication “Refusal due to damage”. The customer will then have to fill in the form with the indication “Refusal for damage”.
If the customer does not receive their package within the delivery time indicated, it is advisable to contact customer service via contact.
After review by the customer service department and with the customer’s consent, QVATTOR will deliver or reimburse the customer.
8. Returns
The customer has the possibility to return any product, in its original packaging, within a period of up to 15 days from receipt of the goods.
The customer must ensure that the returned merchandise (in good condition or defective) is properly packaged. Items must be securely packed in the carton.
The customer is required to use the Colissimo return label available in the package. The return costs are at the expense of the seller.
9. Refund
In the case of a return of a complete order, QVATTOR will refund the price of the products, as well as the shipping costs.
In the case of a return of one or more products (excluding complete orders), only the price of the products will be refunded.
The refund is made as soon as possible and within 30 days of the return of the goods.
The refund is made by a credit on his credit card.
10. Guarantees
All products sold on the www.qvattor.com website are subject to a legal guarantee of conformity, defined by article L 211-1 and following of the Consumer Code, and a guarantee against hidden defects, defined by articles 1641 and following of the Civil Code.
11. Customer service
For any information or question, the customer has the possibility to go to contact.
12. Protection of personal data
Concerned about the protection of personal data of its customers and prospects, the QVATTOR company is committed to respecting the provisions :
– of the law n° 78-17 of January 6, 1978 as amended, relating to data processing, files and freedoms,
– Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data.
As data controller, QVATTOR undertakes to respect the confidentiality and security of your personal data in accordance with this personal data protection policy.
By using our site, creating a customer account, subscribing to the newsletter or placing an order, you declare that you fully accept the terms of this personal data protection policy..
A. QVATTOR, data controller
The company that collects personal data and implements data processing is the company :
4MURS
QVATTOR
74 rue Costes et Bellonte
57155 Marly, FRANCE
RCS METZ 775 618 945
B. Personal data collected and means of collection
QVATTOR in its capacity as data controller may process all or part of the following data:
– Last name,
– First name,
– Date of birth,
– Phone number,
– E-mail address,
– Mailing address,
– Username and password,
– Purchasing and Ordering Information
– Electronic identification data available from your computer (cookies, IP addresses)
– Activity data on the qvattor.com website (type of pages visited, date of visit or product added to the shopping cart)
The different types of cookies used
– QVATTOR cookies: these are cookies placed exclusively by QVATTOR for optimization purposes and to improve your browsing experience.
– Third party cookies: these are cookies placed by third party companies for statistical purposes.
Accepting or refusing third party cookies.
You accept third party cookies as soon as you carry on browsing our site. They are stored on your device and only their transmitter can consult them.
You can refuse third-party cookies below. QVATTOR takes no responsibility for any consequences that may result from your refusal.
I accept statistics cookies I refuse statistics cookies
We collect and use your personal information in order to :
– Process your information queries,
– Process your orders,
– Provide quality service,
– Ease your access to our products and services.
QVATTOR may collect data when :
– You browse our website,
– You register on our website or in store to receive our newsletters and commercial communications,
– You create a customer account,
– You place an order on our website or in store.
C. Purposes of collecting your personal data
QVATTOR requires the collection of your personal data in order to :
– Allow you to create and access your customer account on the www.qvattor.com
– Process and follow up your order, delivery, invoicing, etc.
– Answer your questions via our customer service,
– Manage unpaid bills and litigation,
– Fight against fraud,
– Adapt the presentation of our site to your device (mobile, computer or tablet)
With your consent, this data also allows us to :
– Send you targeted or non-targeted commercial communications,
– Personalize our communications according to your interest (based on your purchase history),
– Determine your favorite store to inform you of news and events related to it,
Produce sales statistics or performance measures of deployed communications,
– Carry out marketing analyses (segmentation, scoring, etc.)
D. Commercial solicitations
QVATTOR will ask for your express consent before sending you any commercial communication. Without consent, no solicitation will be sent to you.
The date of consent, its source, and the date of any change in consent are systematically archived in our computer system.
E. Data Sharing
QVATTOR undertakes not to sell your personal data to third parties for commercial purposes. Your data shall be used exclusively by QVATTOR.
F. Retention of personal data
In order to determine appropriate retention periods, QVATTOR distinguishes between prospects and customers:
– The personal data of prospects are kept for three (3) years from the last positive and explicit contact from the prospect. For the prospect, the starting point for the retention period is a subscription to the newsletter without purchase or the creation of an account without purchase.
– The personal data of active customers are kept for an unlimited period of time and can be deleted if the customer exercises their right to be forgotten. In this case, the customer will be anonymized. The storage period starts with the customer’s last purchase, made in a store or on the web.
If the customer is inactive, i.e. has not made a purchase in the last three (3) years, the customer’s personal data is deleted.
Navigation data (cookies, tags) are kept for no more than a sliding twelve (12) month period.
Contractual data are, for their part, kept and archived for the duration necessary to the contractual (delivery, guarantee, etc.) as well as legal, accounting and tax obligations.
G. How to exercise your rights?
As per the regulations in force regarding the protection of personal data, you can :
– Access all your personal data,
– Correct or update your data if they are inaccurate or incomplete,
– Request portability of your data,
– Object to the processing of your data,
– Request anonymization of your data.
You may at any time exercise your rights by addressing your request to our customer service department, via the Contact section of our website. In order to avoid illegitimate access to personal data, exchanges will be made exclusively by e-mail to the address previously linked to the customer account concerned.
You can also address your request directly in store.
In addition, to unsubscribe from our newsletter you can :
– Click on the unsubscribe link that appears on each e-mail sent by QVATTOR,
– Notify your wish to unsubscribe through your customer account in the My Account section and then Newsletter.
13. Law and competent court
These Terms and Conditions were originally written in French and are subject to French law. These Terms and Conditions were originally written in French and are subject to French law.
In case of dispute, only the Commercial Court of Metz will be competent.
16. Legal Notice
The website wwwqvattor.com is published and operated by 4MURS SA, a company with share capital of €1,570,500, headquartered at 74 rue Costes et Bellonte, 57155 Marly, France (03 87 63 28 13), registered with the Metz Trade and Companies Registry under number 775 618 945.
Host : OVH, 2 rue Kellermann, 59100 Roubaix, France (08 99 70 17 61).
